Your trust is our priority. This Privacy Policy explains in detail how i8 live collects, stores, uses, and protects your personal information — all carried out with full transparency and compliance with international data protection standards.
Six layers of data protection ensuring your personal information is always kept secure
All data transmitted between your device and i8 live servers is protected by SSL 256-bit encryption — the same security technology used by leading banking and financial institutions worldwide.
Your personal information is stored on servers protected by a multi-layered access control system. Only authorised personnel are permitted to access member data, and every access is fully logged for audit purposes.
I8 live does not sell, rent, or share your personal information with any third party for marketing purposes without your consent. Your data belongs to you — we are simply its responsible custodian.
You have the full right to access, review, and request corrections to the personal information we hold about you at any time, either through your account profile page or by contacting our support team.
I8 live uses cookies solely to improve user experience and for internal analytics purposes. You can manage your cookie preferences through your browser settings — accepting cookies is not mandatory.
In the event of any security incident involving your personal data, i8 live is committed to notifying you within the timeframe required under applicable international data breach notification standards.
Quick Summary: i8 live respects your privacy. We only collect the data we need, store it securely, and never share it without your consent. You have the right to access, correct, or request deletion of your data at any time.
This Privacy Policy is published by i8 live ("we", "Platform") and applies to all users who register, browse, or use any services provided through the i8 live website and mobile app.
We understand that your personal information is highly valuable. That is why we take every aspect of data protection seriously — from how we collect it and how we store it, to who is authorised to access it. This policy is written in plain language so you know exactly what your rights are and how we manage your information.
By continuing to use the i8 live platform after reading this Privacy Policy, you consent to the collection and use of your personal information as described herein. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account.
This Privacy Policy should be read together with Terms & Conditions i8 live. Both documents together form the complete agreement between you and the platform regarding your use of our services.
I8 live only collects information that is strictly necessary to provide you with a safe, seamless, and responsible service. Data is collected in two primary ways: information you provide directly, and information collected automatically while you use the platform.
| Data Categories | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, gender, MyKad or passport number | KYC verification, legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, security verification |
| Financial Information | Bank name, bank account number, transaction records | Deposit and withdrawal processing |
| Verification Documents | MyKad copy, passport, utility bill | Identity and address verification (KYC) |
We do not collect or store sensitive information such as passwords in plain text. All passwords are stored in hashed format using current, irreversible security algorithms.
Every piece of information we collect has a clear and legitimate purpose. i8 live does not use your data for any purpose beyond what is stated in this policy without first obtaining your additional consent.
You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by updating your communication preferences in your account settings.
I8 live does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where data sharing is necessary and legally permissible:
We partner with trusted third-party service providers to support platform operations — including payment processors, identity verification providers, and cloud infrastructure vendors. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.
We may disclose your personal information to government authorities or regulatory bodies where we are required to do so by law, court order, or valid legal process. In such situations, we will endeavour to notify you in advance unless we are prohibited from doing so.
In cases involving serious security threats, suspected fraud, or investigations into illegal activity, we may share the necessary information with the relevant authorities to protect the public interest and the safety of other users.
I8 live never shares your account data or financial information with fellow platform members, third-party advertisers, or marketing companies without your explicit consent.
The security of your personal information is an absolute priority for i8 live. We continuously invest in security infrastructure and adopt a multi-layered approach to ensure your data remains protected at all times.
While we take all reasonable precautions, no security system can guarantee 100% absolute protection. You also play an important role in keeping your account secure by using a strong password and never sharing it with anyone.
I8 live uses cookies and similar tracking technologies to enhance your experience on the platform, ensure smooth technical functionality, and understand how users interact with our platform.
| Cookie Type | Function | Duration |
|---|---|---|
| Session Cookies | To maintain your login session while browsing the platform | Expires when the browser is closed |
| Preference Cookies | To save your language, theme, and display preferences | Up to 1 year |
| Analytics Cookies | To collect anonymous usage data for platform performance analysis | Up to 2 years |
| Security Cookies | To detect suspicious activity and protect against CSRF attacks | Session-based or persistent depending on function |
You can control or block the use of cookies through your browser settings. Please note that blocking certain cookies — especially session and security cookies — may affect the functionality and user experience of the platform.
I8 live respects your rights over your personal data. Below are the rights you hold and how to exercise them:
Request a copy of all personal information we hold about you in a readily readable format.
Request correction of any inaccurate or incomplete information in your records.
Request deletion of your personal data, subject to legal obligations and mandatory record retention requirements.
Object to the processing of your data for direct marketing or profiling purposes at any time.
Receive your personal data in a structured, machine-readable format for transfer to another platform.
Request that the processing of your data be temporarily restricted while a dispute or complaint is under investigation.
To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will process your request within 30 working days from the date of receipt.
I8 live retains your personal data only for as long as necessary to fulfill the original purpose of collection or to comply with applicable legal obligations. Once the retention period expires, data will be securely deleted or anonymized.
As i8 live operates as an international online platform, your personal data may be stored or processed on servers located outside Malaysia. We ensure that any such cross-border data transfers are safeguarded by adequate data protection mechanisms.
All countries and jurisdictions where your data may be processed are selected based on data protection standards that are equivalent to or exceed local requirements. Legally binding data processing agreements (DPA) are established with all third-party service providers involved in processing Malaysian users' data.
Regardless of where your data is physically stored, the protections and rights you enjoy under this Privacy Policy remain fully applicable without exception.
I8 live reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we manage user data.
Any significant changes to this Privacy Policy will be communicated to you via your registered email or a prominent notification within the platform at least 14 days before the changes take effect. For minor or editorial updates, we will update the "Effective date" at the top of this document.
We encourage you to review this Privacy Policy periodically to stay informed about how we manage your personal information. Continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist. You may contact the i8 live Data Protection Officer (DPO) through the following channels:
For general privacy or data security enquiries, you may also visit our FAQ page, which contains answers to the most frequently asked questions by platform members.