Terms and Conditions i8 Live — A Complete Guide for All Platform Members

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member" or "User") and i8 live ("Platform", "we", "us", "company"), governing the use of the website, mobile app, and all services provided through the i8 live platform.

By accessing, registering, or using any part of the i8 live platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms, without any exceptions or additional conditions.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy us, all of which together form the complete agreement between you and i8 live.

To register and use the i8 live platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age or the higher legal age limit applicable in your jurisdiction.
• Register under your own name and not on behalf of any third party without written authorisation.
• Not currently on an active self-exclusion list at any gambling platform.
• Use of the platform is not prohibited by the laws or regulations of your place of residence.
• Have full legal capacity to enter into a legally binding agreement.

I8 live reserves the right to request proof of eligibility at any time. Failure to provide the required documentation may result in temporary suspension or account closure until the matter is resolved.

Each individual is only permitted to own and maintain one (1) active account on the i8 live platform at any one time. Holding multiple accounts — whether under your own name or through another person — is a serious violation of these Terms.

Registration Responsibilities

• All information provided during registration must be accurate, complete, and up to date.
• The full name, date of birth, and phone number registered must match your official identification document.
• You are solely responsible for maintaining the confidentiality of your account password.
• Any activity that occurs through your account is your responsibility, unless you have promptly reported unauthorised access to us.

KYC Verification

Identity verification (Know Your Customer / KYC) is mandatory before your first withdrawal is processed. Accepted documents include a MyKad, passport, or any valid official identification document issued by the Malaysian government.

KYC verification is typically completed within 24 working hours after all requested documents have been received. Accounts that have completed KYC verification enjoy higher withdrawal limits and full access to all membership benefits.

Deposit

I8 live supports multiple deposit methods in Malaysian Ringgit (MYR), including FPX, DuitNow, interbank transfers, and local e-wallets. All deposits are processed instantly and credited to your account within minutes of bank confirmation.

• Minimum deposit: RM 30 (subject to the selected payment method)
• Maximum daily deposit limits apply based on your membership tier
• All deposits must come from a legitimate financial source in the name of the registered member
• Deposits from third parties or unrecognised payment methods are not accepted and will be returned

Withdrawal

Funds are withdrawn to a Malaysian bank account registered in your name. Withdrawals for members who have completed KYC are typically processed within 5 to 30 minutes on business days. Withdrawals submitted on weekends or public holidays will be processed on the next business day.

• Minimum withdrawal: RM 50
• Daily and weekly withdrawal limits vary according to your VIP membership tier
• Your first withdrawal requires a completed KYC verification
• I8 live reserves the right to request additional verification for withdrawals exceeding certain limits.

I8 live offers a variety of bonuses and promotions to both new and existing members from time to time. Each bonus has its own terms clearly stated in the offer description — including wagering requirements, eligible games, maximum bet limits, and validity period.

General Bonus Terms

• The welcome bonus is available to first-time registrants who make their first deposit only.
• The wagering requirement is expressed in "xN" format — for example, 30x means the bonus amount must be wagered 30 times before a withdrawal is permitted.
• The maximum bet while using bonus funds is RM 10 per round or wager, unless otherwise stated.
• Not all games contribute equally towards fulfilling the wagering requirement — slot games typically contribute 100%, while table games and Live Casino may contribute a lower percentage.
• Unused bonuses will expire automatically once their validity period ends.
• I8 live reserves the right to withdraw any bonus if there is evidence of fraud, system abuse, or any attempt to manipulate bonus terms.

Referral Bonus

The i8 live referral programme allows existing members to earn rewards when they successfully introduce new active members. Referral rewards are only credited once the referred member has completed registration, KYC verification, and their minimum first deposit.

All games available on the i8 live platform operate using Random Number Generator (RNG) technology that has been independently certified by international certification bodies. The outcome of every game is entirely random and cannot be manipulated by any party, including i8 live management.

• Every member is responsible for understanding the game rules before they start playing.
• Game results displayed on screen are final and binding.
• In the event of a technical disruption during a game session, the i8 live server records will be used to determine the valid outcome.
• Any bets placed during an unstable internet connection are at the member's own risk.
• I8 live reserves the right to void any bets placed due to an obvious technical error, and funds will be returned to the account balance.

The following activities are strictly prohibited on the i8 live platform. Any violation may result in immediate account suspension or closure, balance freezing, and legal action where applicable:

• Register more than one account using the same or different identities.
• Use automated software, bots, or any technical tools to manipulate games or the platform's systems.
• Colluding with other members to exploit bonuses or game systems (bonus abuse / collusion).
• Transferring funds between member accounts outside of the platform's official channels.
• Use your i8 live account for any money laundering or illicit financing activities.
• Providing false information during registration or the KYC process.
• Deliberately exploit technical errors or system bugs.
• Threaten, insult, or harass support staff or other members on the platform.

I8 live reserves the right to suspend or close any account at any time for reasonable cause, including but not limited to violations of these Terms, suspected fraudulent activity, or legal compliance requirements.

Closure by Member

You may request account closure at any time by contacting our customer support team via Live Chat or email. Any remaining cash balance in your account (after deducting any bonus funds that have not met the wagering requirements) will be returned to your original payment method within 5 working days.

Closure by i8 Live

In the event of account closure by i8 live due to a Terms violation, the account balance may be frozen while an investigation is conducted. If no fraud is established, any valid cash balance will be returned to you once the investigation is complete.

The i8 live platform is provided on an "as-is" basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee that the service will always be available, error-free, or meet every specific requirement you may have.

• I8 live is not liable for any losses arising from technical disruptions beyond our control, including internet infrastructure issues, power failures, or natural disasters.
• Results of fully completed games are final, unless verifiable evidence of a technical error exists.
• We are not liable for any losses arising from the use of your account by an unauthorised party if you fail to keep your login credentials confidential.

I8 live's maximum liability to you under any circumstances shall not exceed the total amount you deposited in the 30 days prior to the event giving rise to the claim.

The collection, use, and protection of your personal information is governed by Privacy Policy i8 live, which forms part of this agreement. By accepting these Terms, you also agree to our Privacy Policy.

We collect only the data necessary for platform operations, legal compliance, and service improvement. All data is stored with full encryption and is not shared with any third party without your consent, except as required by law.

I8 live is fully committed to responsible gaming practices. We believe that entertainment should be enjoyable and within your control — not a source of stress or financial hardship.

We provide a range of self-control tools that you can activate from your account settings page at any time:

• Deposit Limit — Set your maximum daily, weekly, or monthly deposit limit.
• Loss Limit — Set a maximum loss amount within a period of your choosing.
• Session Time Limit — Set a maximum gaming session duration before a reminder is displayed.
• Temporary Break (Cool-off) — Temporarily suspend access to your account for a period of 24 hours to 6 weeks.
• Self-Exclusion — Permanently close your account for responsible gaming reasons.

For more information on support resources and how to use self-control tools, please visit the Responsible Gaming us.

I8 live reserves the right to update, modify, or replace any part of these Terms and Conditions at any time with reasonable notice. Material changes will be communicated to members via registered email or in-platform notification at least 7 days before the changes take effect.

Your continued use of the i8 live platform after the effective date of any changes constitutes your acceptance of and agreement to the updated Terms. If you do not agree, you must stop using the platform and contact us to close your account.

These Terms and Conditions are governed by applicable law. Any disputes arising in connection with these Terms shall first be resolved through negotiation between both parties, and if unsuccessful, through the dispute resolution mechanism established by i8 live management.